Last updated: 1 February 2026
Smile Inn Turkey ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect and use personal data when you visit our website or contact us about dental treatment.
1. Who We Are
Smile Inn Turkey operates a dental clinic in Antalya, Turkey, and an information and consultation centre in Swindon, United Kingdom. Our main contact email is info@smileinnturkey.com.
2. What Data We Collect
- Contact information: name, email address, phone number, and country of residence when you complete an enquiry form or WhatsApp us.
- Health information: dental photos, X-rays and treatment history you share with us for consultation purposes.
- Technical data: IP address, browser type, pages visited, and session duration via cookies and analytics tools.
- Communications: records of WhatsApp, email and phone conversations.
3. How We Use Your Data
- To respond to your treatment enquiries and provide dental consultations.
- To plan and coordinate your dental treatment.
- To send appointment reminders and aftercare information.
- To improve our website and marketing (with your consent).
- To comply with legal obligations in Turkey and the UK.
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contractual necessity: to provide the dental services you have requested.
- Legitimate interests: to manage our business and improve our services.
- Consent: for marketing communications and non-essential cookies.
- Legal obligation: to meet our regulatory requirements.
5. Sharing Your Data
We do not sell your personal data. We may share it with:
- Our dental team in Antalya who will carry out your treatment.
- Trusted technology providers (website hosting, email services, WhatsApp Business).
- Regulatory bodies where required by law.
6. International Transfers
Your data is processed in Turkey, which is not currently recognised by the UK as providing adequate data protection. We protect such transfers using appropriate safeguards including standard contractual clauses.
7. How Long We Keep Your Data
- Treatment records: 10 years from the date of treatment (dental regulatory requirement).
- Enquiry and marketing data: 2 years from last contact.
- Cookie data: see our Cookie Policy.
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data (subject to legal retention requirements).
- Object to or restrict processing.
- Data portability.
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, email us at info@smileinnturkey.com. You also have the right to complain to the Information Commissioner's Office (ICO) in the UK.
9. Cookies
We use cookies on our website. Please see our Cookie Policy for full details.
10. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page with the date it was last updated.
11. Contact Us
If you have any questions about this policy, please contact us at info@smileinnturkey.com or by WhatsApp on +44 7407 070428.